Privacy Policy

Welcome to CarZoneHub.com (“we,” “our,” “us”).

Your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website and services, which primarily provide vehicle history and vehicle report services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

Name
Email address
Phone number
Vehicle Identification Number (VIN)
Payment and billing information (processed securely through third-party payment gateways)

b) Automatically Collected Information

IP address
Browser type and device information
Pages visited and time spent on the website
Cookies and tracking technologies used for analytics and performance

2. Use of Information

We use your information to:

Generate and deliver vehicle reports
Verify vehicle ownership or authorization
Process payments and transactions
Provide customer support and respond to inquiries
Improve website functionality and user experience
Prevent fraud and misuse of our services

3. Owner-Only Vehicle Report Policy

CarZoneHub.com provides vehicle reports only to the vehicle owner.

We do not provide, share, sell, or disclose vehicle reports to any third party other than the vehicle owner or an authorized user.

All vehicle reports are intended strictly for personal and informational purposes.

4. Refund Policy

We offer a refund policy to ensure customer satisfaction.

If you want to request a refund:

Visit our Contact Us page.
Fill out the contact form and clearly state that you want your refund to be processed.
After submitting the form, you may also contact our support team through Tawk.to Live Chat for real-time assistance.

Refund requests are reviewed on a case-by-case basis. If approved, refunds will be processed back to the original payment method.

5. Cookies Policy

We use cookies and similar technologies to:

Improve website performance
Understand user behavior
Enhance user experience

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Security

We use reasonable administrative, technical, and physical security measures to protect your personal information.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

8. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

Trusted service providers (such as payment processors and hosting providers)
Legal authorities if required by law
Internal teams for service improvement and fraud prevention

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

10. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Request correction or deletion of your data
Opt out of promotional communications

To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy, refunds, or our services, please contact us:

📧 Email: support@carzonehub.com
🌐 Website: CarZoneHub.com
💬 Live Chat: Available via Tawk.to on our website